Returns & Withdrawal Policy
last updated DATE
1. Faulty, damaged, or incorrect items
If an item arrives damaged, misprinted, or differs from what you ordered, contact us at hello@comfyliftclub.com within 30 days of delivery with your order number and a photo. We will replace the item free of charge or refund it in full, at your choice. This does not limit your statutory rights.
2. Your statutory right of withdrawal (EU and UK consumers)
If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party you nominate (other than the carrier), receive the goods, or the last item, if your order is delivered in several parts.
To exercise this right, tell us by a clear statement (an email to hello@comfyliftclub.com is enough) before the withdrawal period ends. You may use the model form below but you don't have to.
If you withdraw, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision, using the same payment method you used. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier.
You must send the goods back to the return address we provide without undue delay and no later than 14 days from the day you informed us of your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, trying a tee on is fine; wearing it to the gym is not.
Note on made-to-order goods: our items are printed to order, but from our standard designs, they are not personalised to your specifications, so your right of withdrawal applies in full. If we ever offer personalised items (for example, your name printed on a jersey), those will be marked as excluded from withdrawal under Article 16(c) of the Consumer Rights Directive.
3. Model withdrawal form
To: Mabld / ComfyLiftClub, ADDRESS, Odense, Denmark, hello@comfyliftclub.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ______
Ordered on / received on: ______
Order number: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature (only if this form is notified on paper): ______
Date: ______
4. Statutory warranty (EU consumers)
Under EU and Danish consumer law you have a two-year legal guarantee against defects present at delivery. This covers faults in materials, print, or workmanship, not normal wear, fading from washing, or damage from misuse. Contact us as above; if a defect is confirmed we will repair, replace, or refund as the law provides.
5. Exchanges and goodwill returns (all customers)
Beyond your statutory rights, we offer size exchanges within 30 days of delivery (you cover return postage; we cover the new print and shipping) and store credit for unworn, unwashed items returned within 30 days at your postage cost. Items that are worn or washed cannot be returned unless faulty.
6. Complaints
If we can't resolve a complaint together, consumers residing in Denmark can complain to Center for Klageløsning at Nævnenes Hus (naevneneshus.dk). Consumers in other EU countries can contact their national consumer dispute resolution body, and the European Consumer Centre network (eccnet.eu) can help with cross-border complaints.